This blog briefly describes a 3-step process to create and share an inspirational vision for organisational change
How would you like to change the fortunes of your business this year? To drive change you need to see the future. This isn’t a mystical gift. It’s about believing your business can deliver more for customers and clients – and then persuasively communicating the specific pieces of this picture to others.
The ITV/PBS drama “Mr. Selfridge” tells the story of the visionary entrepreneur Harry Gordon Selfridge who shook up the straight-laced British retailing industry in 1909. He pioneered a vision of shopping for pleasure, rather than just necessity – and injected “style, glamour and razzmatazz!” for good measure. Crucially, he was able to back up the high-flown rhetoric (“we are going to show the world how to make shopping thrilling!”) with a highly-specific picture of what this would look, sound and feel like for his staff: everything from how silk scarves should be enticingly displayed (slight messy, so they’re more likely to be picked up by customers!) to the creation of attention-grabbing window displays that portray an aspirational lifestyle.
But having vision doesn’t need to be about transforming an entire industry. It can also be useful in helping to change business culture (“the way we do things around here”) or turning around a specific department or team.
Dream, Create, Share
Here are three simple steps to develop a vision for change:
Step 1 Dream: Sit down in a quiet place with a blank sheet of paper. Throw yourself forward three years (or a time-frame relevant to you). In your mind’s eye walk into your business and describe what’ll be happening. What will you see? What will you hear? What will the place feel like? How will your people be communicating and collaborating? What will your customers be saying about the “new you”? What will you have achieved? What’s changed and improved? Write notes as you imagine what the future might look like. Don’t get hung up at this stage about it being “right” or even “doable”. Allow yourself to dream a little.
Step 2 Create: Flex your fingers and get creative! Write up your notes in the form of a short, first person story describing a perfect day in this ideal future. Keep the details and ideas from your note taking that strike a balance between aspiration and what you think can be achieved with some hard work, tough choices and focus.
Step 3 Share: Share this vision with your colleagues. Use it as a catalyst for inspiration and as a way to ignite a high-quality, challenging conversation. Do they share your vision? Does it excite them? What could they add to this picture? And, most importantly, what do you need to do together to make it a reality?
This exercise can kick off a strategy development process to highlight the main areas that need attention. Or, it can be a way to creatively consolidate your thinking in a more down-to-earth and accessible way after you’ve created a strategy and objectives.
A wise man once said: “”We think in generalities, but live in detail”. Writing a vision bridges the gap between the generalities of “strategy development” (dismissed by the disaffected as “corporate bullshit”) and the vital, detailed leadership conversation about how to win the hearts and minds of customers.
Copyright © 2013 Greg Orme All Rights Reserved